Policies and delivery windows are changing each day due to the COVID-19 crisis, causing confusion among sellers and consumers alike. Proactive communication with your customers has never been more critical.
Do you have a process in place to ensure you are responding to queries and reviews in a timely manner? How do you handle negative seller feedback or product ratings?
In this playbook, we provide expert-curated strategies to improve your feedback, ratings, and reviews on Amazon to help you manage customer expectations and establish marketplace credibility.